At MyOperator, we are committed to providing high-quality services to our customers. This Refund and Cancellation Policy explains the conditions and processes for requesting refunds or canceling services. Please review it carefully.
1. Refund Policy
Refunds are applicable only under specific circumstances mentioned below.
Refund requests must be submitted within the specified timeframe for consideration.
2. Conditions for Refunds
You may be eligible for a refund if:
- Duplicate Payments: A duplicate payment is made for the same service or subscription.
- Service Delivery Failure: The service you purchased is not delivered due to an error on our part.
- Service Defects: There are unresolved technical or operational issues that prevent you from utilizing the service.
3. Refund Exclusions
Refunds will not be issued for:
- Services partially used.
- Change of mind or voluntary cancellation after usage begins.
- User errors, such as incorrect payment details or delays caused by the user.
4. How to Request a Refund
To initiate a refund request:
- Contact us at digisuvidhacenter@gmail.com or call us at +91 7224082582.
- Provide details such as your transaction ID, payment receipt, and a clear explanation of the issue.
- Our team will review your request and respond within 5 business days.
- Approved refunds will be credited to the same account used for the original payment within 7-10 business days.
5. Cancellation Policy
Cancellations must be requested at least 3 days before the renewal date or service start date.
To cancel a service or subscription:
- Submit a request via email or your user dashboard.
- Include your account details and the specific service you wish to cancel.
6. Non-Refundable Services
Refunds are not applicable for:
- Services already rendered or completed.
- Administrative fees, processing charges, or non-recurring fees.
7. Handling Disputes
If you believe your refund or cancellation request has been unfairly denied, you may escalate the issue by emailing digisuvidhacentre@gmail.com. Our team will review your case and provide a final resolution.
8. Contact Us
For questions or assistance with refunds or cancellations, please contact us:
- Email: digisuvidhacenter@gmail.com
- Phone: +91 7224082582
By using MyOperator services, you agree to the terms outlined in this Refund and Cancellation Policy. We strive to resolve all issues fairly and promptly to ensure customer satisfaction.